Terms & Conditions

Bookings

To avoid any disappointment please speak to our team to ensure you book your preferred appointment time as we book out fast. 

To book an appointment you may contact us via our social media platforms, email us or call our contact number. 

When making a booking in order for us to secure your appointment time, we require a $100 redeemable payment. We can hold your appointment time for a maximum of 1 hour before giving it away. We cannot secure your booking until a remittance is sent to us.

If you are using a credit or gift voucher towards a treatment, please notify a staff member to ensure we have this on your file.

Arrival

At Melbourne Skin Boutique, we ask that you please arrive 5 minutes prior to your appointment to ensure all appointments run on time. If it is your first time with us, please allow this extra time to fill out our consent form.

If you are more than 15 minutes late to your appointment, your appointment will be cancelled, resulting in a full loss of deposit.

Cancellations & No Shows

Please take care when booking appointments. Cancellations without 48 hours notice and No Show’s will result in a full loss of deposit.

We understand unexpected things come up, however we request a minimum of 48 hours notice in advance of your appointment time to cancel and/or re-schedule. If 48 hours notice is not provided, your full session will be forfeited.
This also applies for deposits and clients who are using a gift voucher.

Payments, Refunds & Exchanges

All deposits and payments are STRICTLY non-refundable. If you have made full or partial payment for a service and change your mind, we have a 6-month holding period. Your package payment cannot be exchanged to another service. All retail purchases may be exchanged to another retail product.

All products are non-refundable however are exchangeable (excluding the price paid for postage), if original packaging hasn’t been tampered with. If you decide to exchange a product, the product must be brought to the boutique or posted back to us (at your own expense) at the address found on our Contact Page within 7 days; sealed and in all original packaging. Product exchanges are not exchangeable for services.

We are unable to transfer prepaid packages, credits or gift vouchers to another client.

We recommend our clients to bring a physical copy of their debit or credit card to avoid incurring high fees when using PayPass.

For all After Pay & Zip Pay purchases there is a 6% surcharge fee.

Packages & Credits

All pre paid packages and credits are strictly non-refundable or exchangeable. Packages and credits on your file have a 6 month validity. If your package has expired we are unable to extend the expiry date.

If you have been advised by your medical practitioner that you need to put a temporary hold on your services, we require a signed letter from your doctor to put a hold on the account before your package or credit expires.

We are unable to transfer prepaid packages, credits or gift vouchers to another client.

Covid-19

Our team at Melbourne Skin Boutique is fully vaccinated.
If you are feeling unwell, we respectfully ask that you contact our team to reschedule your appointment.

Medical Conditions

Please notify a staff member before making any bookings if you are on any medications, are pregnant, a cancer patient or are undergoing ongoing medical treatment. A letter from your Doctor will be required to declare it is safe to undergo treatments.

Minimum Age

Consent is required for Children and Teenagers under 18 years of age from a parent or guardian. We do not cater to children under the

age of 12.

Personal Hygeine

We ask that you please remember to arrive fresh for your appointment. It is important to arrive clean shaved before all laser hair removal treatments. Hygiene towels, razors and wet-wipes will be available to use before laser treatments. Make-up remover is also available for use prior to facial treatments.